Question 1

What areas do you serve?

Accepted Answer

We serve Rancho Cordova, Folsom, Gold River, Fair Oaks, Citrus Heights, Elk Grove, Sacramento, El Dorado Hills, and Roseville. If you're nearby and unsure, contact us — we'll let you know.

Question 2

Do you bring your own supplies and equipment?

Accepted Answer

Yes. Every visit includes all supplies, products, microfiber cloths, vacuums, and mops. You don't need to provide anything.

Question 3

What is the Green Clean service?

Accepted Answer

Green Clean is our premium service tier using exclusively plant-based, EPA Safer Choice certified products. No bleach, no ammonia, no synthetic fragrance, and no chemical residue on the surfaces your family touches.

Question 4

What products do you use in Green Clean?

Accepted Answer

Simple Green Concentrate, Seventh Generation Disinfecting Spray, Branch Basics All-Purpose, Branch Basics Streak-Free, baking soda with hydrogen peroxide for grout, and Benefect Botanical Disinfectant. Every product is named — no mystery bottles.

Question 5

Is Classic Clean safe?

Accepted Answer

Yes. Classic Clean uses professional-grade conventional products that are safe when used as directed. Surfaces are rinsed and dried so no residue remains. If you prefer fully plant-based products, choose Green Clean.

Question 6

Do I need to be home during the clean?

Accepted Answer

No. Most clients provide a key, garage code, or smart-lock access. Our team is fully insured and follows a documented arrival/departure protocol.

Question 7

How do I prepare for my clean?

Accepted Answer

Pick up personal items and clear flat surfaces of heavy clutter. That's it — we handle everything else. For Deep and Move-Out cleans, no prep is required.

Question 8

What is your satisfaction guarantee?

Accepted Answer

If anything doesn't meet your standards within 24 hours of your clean, contact us and we'll return to fix it at no charge. No arguments, no hassle.

Question 9

How do recurring cleans work?

Accepted Answer

Pick a schedule — weekly (10% off), biweekly (7% off), or monthly (5% off). Same checklist, same time slot, same professional clean every visit. No contracts. Cancel anytime with 48 hours notice.

Question 10

Can I cancel or reschedule?

Accepted Answer

Yes. Cancel or reschedule any appointment up to 48 hours in advance with no fee. Cancellations within 48 hours are subject to a 50% charge.

Question 11

Are you insured?

Accepted Answer

Yes. Oak & Co. LLC carries $1M general liability insurance. Proof of insurance available on request.

Question 12

How is pricing determined?

Accepted Answer

Pricing is based on home size (bedrooms and bathrooms), service type (Standard, Deep, Move-In/Out, Recurring), product tier (Classic or Green), and any add-ons. Submit the quote form for an exact price within 2 hours.

Question 13

Do you offer discounts?

Accepted Answer

Yes. Recurring service saves up to 10%. Use code OAK10 at checkout for 10% off your first clean.

Question 14

What forms of payment do you accept?

Accepted Answer

All major credit and debit cards, ACH, Apple Pay, and Google Pay. Payment is collected after the clean is completed and approved.

Question 15

How do I leave a review?

Accepted Answer

We'll send a review link via email after your first clean. Reviews on Google and Nextdoor help neighbors find us — thank you in advance.

Cleaning Questions, Answered

What areas do you serve?

Do you bring your own supplies and equipment?

What is the Green Clean service?

What products do you use in Green Clean?

Is Classic Clean safe?

Do I need to be home during the clean?

How do I prepare for my clean?

What is your satisfaction guarantee?

How do recurring cleans work?

Can I cancel or reschedule?

Are you insured?

How is pricing determined?

Do you offer discounts?

What forms of payment do you accept?

How do I leave a review?

Still have questions?

Cleaning Questions, AnsweredQuestions, answered.

What areas do you serve?

Do you bring your own supplies and equipment?

What is the Green Clean service?

What products do you use in Green Clean?

Is Classic Clean safe?

Do I need to be home during the clean?

How do I prepare for my clean?

What is your satisfaction guarantee?

How do recurring cleans work?

Can I cancel or reschedule?

Are you insured?

How is pricing determined?

Do you offer discounts?

What forms of payment do you accept?

How do I leave a review?

Still have questions?

Cleaning Questions, Answered